(02) 9689 3363
The Tourist Refund Scheme (TRS) lets you claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods you buy in Australia and then take out of Australia with you or in your checked luggage or carry-on bags.TRS is open to all overseas visitors and Australian residents, except for operating air and sea crew.
Check your tax invoice; some tax invoices indicate if GST or WET has been applied to each item.
You can make a claim for a tax refund by visiting the TRS facility in an international airport or the cruise liner terminal of some Australian seaports.
Refunds to a credit card or to an Australian bank account will generally be paid within 60 days. Refunds by cheque can take up to two months.
Bring your goods, original tax invoices, passport and boarding pass to the TRS facility.
If you have pre-entered your claim details using the TRS web or mobile app you must also present your TRS claim code to an officer at the TRS counter. For more information on the TRS claim code visit the Tourist Refund Scheme applications webpage.
A tax invoice has the word 'tax invoice' on it and shows the business name and Australian Business Number (ABN) of the retailer, the purchase price including the GST and/or WET paid, a description of the goods and the date you purchased the goods. For tax invoices over $1,000, the tax invoice must also show your name and address.
If you are unable to present some or all of your goods and/or tax invoices on request, or cannot provide evidence that an officer has sighted your goods, some or all of your claim may be rejected.
Phone:Within Australia - 1300 363 263 (for the cost of a local call)Outside Australia - +61 2 6275 6666