(02) 9689 3363
We understand that there may be occasions that other genuine retailers are quoting below our price, in which case we will endeavour to do our best to match their price where possible.
Please be aware that there are many “Grey importing” Australian and overseas businesses that may have prices lower than ours, however, what you are not told about is the warranty!
When purchasing “grey” the retailer that is selling this will provide a warranty, however, it is where they send it to, to whom they are sending it to, and what time frame that the repair will take to be completed that differs- not to mention return shipping costs and the risks involved should the item go missing.
At Parramatta cameras, all our products are sourced locally from the Australia distributors, and we provide a Genuine Manufacturer Warranty on all the products we sell, with some brands such as Olympus, Nikon and Canon Australia offering a 2 Year Manufacturers Warranty on some of their products.
For even better peace of mind, when you purchase from a legitimate Authorised Dealer like ourselves, you will have access to the genuine warranty service centre and our fabulous after sales service should you need any technical assistance with your product.
No hidden taxesWhen purchasing a ‘grey’ online product it might not be clear what your tax implications are. GST, for example, often won’t be included in the price. However, when the product arrives in Australia, you may still have to pay GST before customs will release the goods.
Protection under Australian lawGoods purchased from an overseas entity may not be covered under the rights you are entitled to under Australian law. The Australian Competition and Consumer Commission (ACCC) warn that “when dealing with internationally based companies, you may not be protected by Australian law.”*Only by purchasing from an Australian company are you entitled to your rights for a refund or repair if your product arrives damaged or faulty.
Complying with Australian standardsBuying from an authorised reseller means that your product will be all set up and ready to be used – with manuals, menus and chargers all suited to be used in the Australian market.Buying through an authorised reseller also ensures your new product complies with Australian legislation in addition to meeting the Government’s C-Tick standard for electrical operation.